Welcome to our Frequently Asked Questions page of the g Hotel & Spa Galway. At The g, your comfort and peace of mind mean the world to us. We have gathered answers to the questions our guests ask most, from accommodations, dining options and surrounding area. Whether this is your first visit or a return, we hope this guide helps make your trip to West Ireland more memorable and allows you to feel truly at home with us.
A guest can cancel free of charge 48 hours in advance of arrival by 15:30 local time with no charge.
Please contact the hotel reservations team directly to confirm the cancellation or amendment by emailing ghotel_stay@leonardohotels.com
Please contact the 3rd Party Website directly to confirm cancellation or amendment.
A valid credit card is required at check-in for additional charges and as a security deposit for the room. Pre-authorization will be processed and released after check-out, depending on your bank’s policies.
Check in is from 4 pm & check out is 12.30 local time.
Yes, but we cannot guarantee your room will be ready, you can register & we can store your luggage & have it dropped up to your room.
This is on a request basis only on check in at the hotel & subject to availability.
Yes, we can store your luggage for you, free of charge at our main reception desk
All rooms king 5”0* 6”6.
Yes, all rooms have air-conditioning.
We have both, triple and quadruple rooms available to book online ( Superior 2 Queen category).
Hairdryers: Yes
Iron & Ironing board: Yes
Minibar: No
Mini Fridge: Yes
We have one wheelchair accessible room, grab rails in the bathroom, walk in shower. (Superior King / Twin)
We accept Guide Dogs and emotional support dogs.
We have 2 options available for parking.
Valet Parking is €25 per vehicle per day. Pull up at the front entrance to The g hotel where you will be met by our concierge team who will take care of your car and luggage on arrival.
Or we have complimentary onsite parking. To access this, please go behind the hotel to the Wellpark Retail Centre. Take the ramp for the underground parking, and follow the signs for our guest parking. There is a lift to our Reception area from the car park.
If you would like any laundry done while with us, there are laundry bags in your room which would need to be left outside your room prior to 7.00am.
We then send it offsite to a company who return it the same day, evening time.
Please note that there is no Sunday or Bank Holiday service.
We do not have a swimming pool.
We have a vitality pool, Hydro-pool with massaging water jet features available as part of the Thermal Suite Experience at an additional fee and pre-booking is essential.
Must be over 18 year to use the vitality pool
The nearest charging point is at the Galway Retail Park
Is it easy to get a taxi to or from the Hotel?
If it is unavailable a member of the concierge or front desk team will be able to assist in arranging a taxi.
Unfortunately, we do not offer airport transfers. Please see the below websites for further information :
www.gobus.ie : Dublin Airport
www.irishrail.ie : Dublin City
www.buseireann.ie : Dublin Airport ,Shannon Airport , Ireland West & Cork
The nearest bus stop to The g Hotel & Spa Galway is located directly outside the hotel on Dublin Road. This stop is served by several Bus Éireann routes, including 350, 404, 405, and 409, providing convenient access to various parts of Galway and beyond.
Advance booking is essential by calling the hotel on 091 778462 or emailing the spa directly at ghotel_spa@leonardohotels.com
All spa treatments & Thermal Suite Experience MUST be booked in advance
From 10am until 6pm Sunday – Friday
From 8am – 8pm Saturday
Advance booking is essential by emailing the spa at ghotel_spa@leonardohotels.com
Must be over 18 years to avail of the Spa Facilities
Galway city is rich with culture and history. Guests can explore Eyre Square, the Spanish Arch, and the Galway Cathedral, all within a short walk or drive from the hotel. The vibrant Latin Quarter is perfect for shopping, dining, and enjoying live music.
The Cliffs of Moher are approximately a 1.5 to 2-hour drive from Galway. Guests can book guided tours or self-drive to experience this iconic natural wonder along the Wild Atlantic Way.
Yes, Galway offers plenty of family-friendly options such as Salthill Promenade, Galway Atlantaquaria, and the National Aquarium of Ireland. These destinations provide educational fun and outdoor activities suitable for all ages.
Absolutely. The Aran Islands are accessible via ferry from Rossaveal, just a 45-minute drive from the hotel. Day trips allow guests to explore traditional Irish culture, historic sites, and breathtaking landscapes.
Guests can enjoy street performances in the Latin Quarter, visit the Galway City Museum, or attend music and arts festivals. Galway’s vibrant arts scene offers a unique taste of local culture year-round.
If your questions aren’t answered in our FAQ section then, please contact us by filling out form or send us an email at: ghotel_stay@leonardohotels.com or call +353 91 865200.
We look forward to welcoming you to the g hotel & Spa Galway!
